2. What information do we collect and why?
Manage My Moves will only ever collect the information we need. This includes data that will be useful to help improve our services. If you do not provide us with requested information, we may not be able to properly perform our contract with you, such as setting you up as a customer. The information will be retained for contractual and legitimate business interest reasons and comprises of:
3. Information You Provide:
4. What do we do with the information?
Manage My Moves will use the information you provide: To communicate with customers and the general public. To provide the services or goods that you have requested. This includes: use of our Software as a Service solutions To conduct analysis to better understand how we can improve our services. To raise awareness about our work. To invite you to provide feedback, for us to better understand your experiences and improve our service. To respond to feedback and/or complaints. To record any contact Manage My Moves may have with you. To process applications for jobs roles within the organisation. To identify visitors and contributors. To provide a personalised service to customers when they visit the customer area within the website – this could include customising the content and/or layout of our pages for individual customers. To ensure we know how you prefer to be contacted. To notify you of any changes to our services.
Marketing covers information from Manage My Moves about the goods and services sold and information about our services and other work we do sent via post and updates sent via email or whatsapp. You have a choice about whether you want to receive information about Manage My Moves. Customers can change their contact preferences at any time within their personal profile. Alternatively, you can contact us to update your contact preferences at Manage My Moves address or info@ManageMyMoves.com
6. Sharing your information
The personal information we collect about you will mainly be used by our Staff at Manage My Moves so that they can support you. Manage My Moves will only share your information if: We are required to do so by law, e.g. by a law enforcement agency legitimately exercising a power or if compelled by an order of the Court. We believe it is necessary to protect or defend our rights, property or the personal safety of our people or visitors. We are working with trusted partners and suppliers that are carrying out work on our behalf to deliver our services, but processing of this information is always carried out under our instruction. We carry out due diligence checks and have agreements in place to ensure that they have appropriate controls in place to secure your information. Manage My Moves will never sell or share your information to other organisations to use for their own purposes.
7. Sharing your Story
In addition to the above, some customers may choose to tell us about their own experiences to help further the work of Manage My Moves and to support our system development.
8. Storing your information
Information is stored by us on computers located in the UK. We may transfer the information to other reputable third-party organisations as explained above. We may also store information in paper files. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial processes to safeguard and secure personal data under our control. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur while it is under our control, we use our best efforts to try to prevent this. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict processes and security features to try to prevent unauthorised access. Where you, or we, have provided a password enabling you to access parts of our websites or use our services, it is your responsibility to keep this password confidential. Please don't share your password with anyone. We will keep your information only for as long as we need it: To provide goods, services or information you have requested. To administer your relationship with Manage My Moves. To meet the preferences of customers. To comply with our legal and compliance obligations. To resolve disputes. To ensure we do not communicate with people that have asked us not to. When we no longer need information, we will always dispose of it appropriately and securely.
9. Your rights
The Data Protection Act gives you certain rights over your data and how we use it. This includes: The right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed. The right of access to a copy of the information we hold about you (known as a SAR - subject access request). To find out more about exercising your rights, please see our Data Protection Policy. For more information about your rights under the Data Protection Act, go to the website of the Information Commissioner’s Office at ico.org.uk. Manage My Moves is not a ‘public authority’ as defined under the Freedom of Information Act and we will not therefore respond to requests for information made under this Act.
10. Policy Exclusions
11. Other relevant policies
Our contact details
We can be contacted in the following ways: email@example.com Reviewed by Manage my Moves Directors, September 2023